Self-serve plans are paid using the payment method added during checkout. Enterprise customers can use invoiced billing with payment terms defined in their agreement. Contact us if your procurement process requires a particular billing method before purchase. Contact the team.
Business prices are shown excluding VAT. German VAT is added where applicable. For a business customer in another EU country, the reverse-charge procedure applies when a valid VAT identification number is supplied. Consumer prices include VAT based on the customer's location. Add or update your VAT ID in Organization settings so it can be reflected in billing.
Open Billing in the dashboard to view your invoice history. Each available invoice includes links to view the hosted invoice and download its PDF. Your organization's billing email, address, and VAT ID can be managed in Organization settings.
Yes. You can change or cancel a self-serve plan from Billing. Upgrades can take effect immediately, while a scheduled downgrade or cancellation takes effect at the end of the current paid period. The confirmation shown in Billing states the effective date before you proceed.
A successful result is billed. A freshly crawled "not found" is billed too, because we still did the work of checking. A "not found" re-served from the not-found cache, and any failed request, cost nothing. For most sources 1 credit delivers a full data set for one SKU. On Amazon, Walmart, and eBay, 1 credit delivers 2 full data sets (search + product + offers, matched, each). Kaufland costs 3 credits per result, reflecting its higher delivery cost. Pricing overview.
Yes. Credits are consumed per source. Requesting the same GTIN from idealo and Amazon uses two credits, one per source.
A "not found" costs 0 credits when it is re-served from the not-found cache, which is honoured for 10 days by default and adjustable per request with not_found_max_age. A failed request and a cached response cost 0 credits too. A freshly crawled "not found", one we had to crawl to determine, still costs 1 credit, because we still did the work of looking.
Every freshly crawled not-found is billed, and re-checks within the cache window are free. Once we confirm a product is not found we remember it, so repeat checks inside the window are answered from the not-found cache with no crawl and 0 credits. The window is 10 days by default and adjustable per request with not_found_max_age; after it passes, the next check triggers a fresh crawl and is billed at the source's normal rate. API documentation.
No. Credits roll over and never expire. There's only one kind of credit; there are no separate packs to buy.
Extra usage is billed automatically at your plan's overage rate. There are three choices in Billing settings: keep going and be told (the default, your integration keeps running and we email you as you approach and cross your limit), stop at an amount you set, and never go past your plan (requests beyond your included credits are refused, so an extra charge is impossible). Your own cap is optional, but a platform limit on unbilled balance always applies: if it is reached, usage pauses until the balance settles, and your current limit is shown in Billing settings. Overage is charged in small increments as it accrues, so a payment problem is caught within hours rather than at your next invoice.
As you go, in small increments, not one charge when you hit your cap. For Growth S, that's up to five smaller charges on the way to €100, so a payment issue is caught and resolved quickly instead of only surfacing once you've run up the full amount. See full documentation.
Yes, your own cap is a choice: raise or remove it any time in Billing settings. One limit always applies though, a platform limit on unbilled balance; if it is reached, usage pauses until the balance settles. Your current limit is shown in Billing settings.
It depends on what the charge was for. If it's your subscription, your account keeps working normally for 7 days while we retry the card; nothing pauses immediately. If it's an overage charge, we retry automatically and your account keeps a small allowance to stay working in the meantime, so a single payment blip never interrupts your integration.
Within hours, not at month-end. We bill overage in small increments as it accrues rather than waiting for your invoice, so a payment problem shows up fast.
Not immediately. Your plan-included usage keeps working normally for 7 days while we retry your card. Overage usage has its own short allowance while a failed overage charge is retried.
No. Every charge, subscription or overage, is against usage you've already generated on a payment method already on file, and you're emailed at each stage.
A chargeback suspends your account immediately while it's resolved; it's treated differently from a simple failed payment, since the charge already succeeded once. Contact us first if something looks wrong; it's almost always faster to resolve directly.
Yes. Annual billing saves 20%, Growth S €319/mo, Growth M €559/mo, Growth L €799/mo. Billed upfront for 12 months. Overage is always billed monthly, even on an annual plan, so you're never carrying a year's worth of unbilled usage.
Plan fees are non-refundable, and there is no refund for partial billing periods or unused credits. Cancelling a monthly plan stops the next charge and you keep access, and your rolled-over credits, until the end of the period you already paid for. Annual plans stop renewing on cancellation but are not refunded pro rata. Suspected billing errors reported within 30 days are corrected by credit note or refund. Cancellation & refunds in the Terms.
No setup fees. Growth plans are billed monthly with no minimum contract length, cancel before your next billing date and you won't be charged again. Annual plans are billed upfront for 12 months.
Every kwery customer, from Free and Starter through Growth and Enterprise, integrates against the same API. Self-serve tiers have published per-credit pricing and standard limits, while Enterprise adds a full SLA, dedicated support with engineering response times, custom sources, and negotiated volume sized to your real traffic during onboarding. See plans.
Plans are scoped by sources, request volume, and delivery model (pull, webhook, stream). Self-serve tiers have published per-credit pricing; Direct API plans are sized to your real usage during onboarding. Pricing overview.
Request API access and the team will walk through sources, volumes, and integration in detail.