Open Settings → Profile and choose Delete account. You must first cancel or switch any active subscription to Free. Deletion is then scheduled with a 30-day cancellation window; during that time you can cancel the request from your profile or the confirmation email. After 30 days, your workspace, team memberships, API keys, usage history, and configuration are permanently removed. You can download a data export before starting deletion.
kwery sends a one-time code to your account email when you sign in. Check your spam folder and make sure your company mail filters allow messages from kwery.co. If you no longer have access to that email address, contact support@kwery.co and include your organization name and enough account or billing information for us to verify the request. Never send an API key or password by email. Contact support.
Account email addresses are currently read-only in Settings → Profile. Contact hello@kwery.co from your current address to request a change. If you cannot access that address, include your organization name and enough account or billing information for us to verify the request. Contact the team.
Yes. The current owner can open Settings → Team and select Make owner beside an active team member. The new owner receives the owner role and the previous owner becomes an admin. If the current owner has left your company or cannot sign in, contact support so we can verify the organization before making any change.
Organizations have three roles: owner, admin, and member. The owner controls owner-only actions such as transferring ownership, managing billing, and deleting the account. Owners and admins can invite teammates and manage member access. Members can use the organization without those administrative controls.
API keys can be rotated at any time from the developer settings in your account. Generate a new key, deploy it, and revoke the old one, keys can be scoped per environment so staging and production never share credentials.
Yes. Organizations support multiple members with role-based access. Invite teammates by email and assign roles for billing, developer, or admin access.
A contractual SLA, 99,9% uptime with service credits, defined response times, and per-source freshness targets, is part of the Enterprise tier and documented in your agreement. Every plan, including free and Growth, runs on the same infrastructure with signed webhooks, automatic retries, replay on demand, and public service-health signals, but without a contractual uptime commitment.
Self-serve customers get email and documentation support. Direct API customers get a dedicated channel with engineering response times defined in their plan. For pre-sales questions, reach out via the contact form. Contact the team.
Service health and historical incidents are exposed as signals through the API and surfaced in the dashboard. Customers on Direct API plans receive proactive incident notifications.
Cancellation stops renewal at the end of the current paid period. You keep access and your available credits until that period ends. Cancelling a plan does not delete your account; account deletion is a separate action in Settings → Profile. Result data remains subject to its normal retention window. Cancellation and refunds.
Request API access and the team will walk through sources, volumes, and integration in detail.